Cancellation & Refund Policy

1. Final Sale — Overview

All bookings made with Luneria Luxury Rome Tours are final sale and are normally non-refundable and non-cancellable. Please carefully verify the experience, visit date, visit time, participant quantities, and participant names before completing payment.

2. Modifications After Booking

• The booking date cannot normally be modified.
• The booking time cannot normally be modified.
• Participant quantities cannot normally be modified after booking.
• Participant names cannot be modified after booking.

3. Hotel Pickup Add-on

If you cancel the optional hotel pickup service separately from your main booking, the base charge for that service will be refunded in full provided the cab has not yet been arranged or dispatched.

4. Refund Processing

Where a refund is approved, it is processed back to your original payment method. Processing times depend on your bank or payment provider.

5. Exceptional Circumstances — Serious Health Issue

In exceptional circumstances involving a serious health issue, a customer may submit a cancellation assistance request together with supporting documentation. Each request is reviewed individually by Luneria.

If the request is approved, Luneria may issue a partial refund of up to 75% of the amount paid. Approval is not automatic. The final refundable amount may depend on non-recoverable booking, supplier, reservation, guide, payment processing, or administrative costs already incurred.

Request Exceptional Cancellation Assistance →

6. Contact

For any questions about a booking, cancellation, or refund, reach us at info@lunerialuxuryrometours.com.